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ABCD Mentors & Y-ME Alumnae Move 24/7 Helpline to “the Cloud”

 ABCD Mentors Provide Immediate Support from Anywhere in US 

Expanded and enhanced in November 2012 with an influx of volunteer support from seasoned former Y-ME Hotline Peer Counselors, ABCD’s 14 year-old Helpline is now in “the Cloud.”  Being in the Cloud allows Helpline Mentors to provide immediate one-to-one support from anywhere.  It will also allow ABCD to swiftly expand service hours beyond current 9 am to 5 pm operations (central time).

“Staffed” by original ABCD Mentors and Y-ME “Alumnae” who have all completed special ABCD Helpline training, Helpline Mentors provide immediate emotional support and reliable information about the breast cancer and survivorship journey.  Helpline Mentors can also easily connect callers with ABCD staff for quick customized one-to-one support from a Match Mentor – someone whose breast cancer journey is matched to the caller’s.  Match Mentors then provide ongoing support.

Helpline hours will expand as additional members of the existing ABCD 300+ Mentor Corps complete Helpline training.  Later in 2013, ABCD will host new mentor training in multiple locations throughout the country.

Recruiting for new mentor training is underway.  For more information contact us directly or visit our exhibit at the National Women’s Survivors Convention in Nashville August 22-24.

Y-ME, one of the oldest breast cancer support organizations in the world, closed its doors in July 2012 after 34 years.  Its primary service was a 24/7 hotline supported entirely by breast cancer survivors.  Promptly upon Y-ME’s closing, ABCD’s Board decided to expand ABCD’s Helpline as the return of 24/7 personal support was vital to the breast cancer community.

Today, all calls placed to Y-ME’s former 800 number and visits to its web site are directed to ABCD and ABCD has begun to work closely with many of the breast cancer treatment centers that relied on Y-ME.  A distinctive aspect of ABCD’s Helpline includes the opportunity to have a customized Match Mentor and direct connection to the many other support services breast cancer patients and their loved ones often seek – even if providing that connection requires ABCD to do additional research.

All of ABCD’s services are free and available to patients, families and friends.

To read the original announcement of the ABCD/Y-ME Alumnae partnership, click here.

Become a Mentor

Mentors are volunteers who have experienced breast cancer as a patient, family or friend - and who believe that everyone should have support when battling breast cancer. Initial and ongoing training is provided. Be part of the power of one-to-one breast cancer support.

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