Helpline Mentors Provide Immediate Support and Resources
Hours dramatically change with 24/7 service coming soon!
ABCD’s coast-to-coast Helpline Mentors are now available 8 am to 9 pm Monday through Friday and 8 am to 2 pm Saturdays (these are central times) to provide immediate one-to-one personal support and access to resources to help patients, families and friends with every step of the breast cancer journey.
With 24/7 service coming soon, you can know that one-to-one support is there for you now as follows:
Eastern Time Zone: Monday – Friday 9 am to 10 pm; Saturdays 9 am to 3pm
Central Time Zone: Monday – Friday 8 am to 9 pm; Saturdays 8 am to 2pm
Mountain Time: Monday – Friday 7 am to 8 pm; Saturdays 7 am to 1pm
Pacific Time: Monday – Friday 6 am to 7 pm; Saturdays 6 am to Noon
“Staffed” by original ABCD Mentors and Y-ME “Alumnae” who have all completed special ABCD Helpline training, Helpline Mentors provide immediate emotional support and reliable information about the breast cancer and survivorship journey.
Helpline Mentors can also easily connect callers with ABCD staff for quick customized one-to-one support from a Match Mentor – someone whose breast cancer journey is matched to the caller’s. Match Mentors then provide ongoing support.
Helpline hours will expand as additional volunteers of the now nearly 400 strong Mentor Corps completes Helpline training. Later in 2013, ABCD will host new mentor training in multiple locations throughout the country.
ABCD is humbled to welcome alumnae of Y-ME to ABCD’s Mentor Corps. One of the oldest breast cancer support organizations in the world, Y-ME closed its doors in July 2012 after 34 years. Its primary service was a 24/7 hotline supported entirely by breast cancer survivors.
Today, calls to Y-ME’s former 800 number and visits to its web site are directed to ABCD and ABCD has begun to work closely with many of the breast cancer treatment centers that relied on Y-ME. A distinctive aspect of ABCD’s Helpline includes the opportunity to have a customized Match Mentor and direct connection to the many other support services breast cancer patients and their loved ones often seek – even if providing that connection requires ABCD to do additional research.
All of ABCD’s services are free and available to patients, families and friends.
To read the original announcement of the ABCD/Y-ME Alumnae partnership, click here.